Frequently Asked Questions
Everything you need to know about our premium wine and bar tools.
How does the original Vacuum Wine Saver work?
Our patented Vacuum Wine Saver extracts the air from an opened bottle and reseals it with a reusable rubber stopper. The 'click' sound tells you when the optimum vacuum level is reached, preventing the oxidation process and keeping your wine fresh for up to ten days.
Are Vacu Vin products dishwasher safe?
Most of our plastic and silicone products, including the Wine Stoppers and Active Coolers, are dishwasher safe. However, we recommend hand-washing our vacuum pumps and stainless steel tools to maintain their finish and internal mechanisms.
What is your shipping policy for international orders?
We ship to over 50 countries worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 5-10 business days depending on your location and selected shipping method.
What happens if my vacuum pump stops clicking?
If your pump no longer produces the signature 'click,' ensure the stopper is clean and free of debris. If the issue persists, your product is covered by our quality guarantee. Please contact our support team for a replacement under our 2-year warranty.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do you offer wholesale opportunities for retailers?
Absolutely. We partner with home goods stores, wineries, and gift shops globally. Please visit our 'Wholesale' page to submit an inquiry and receive our current B2B catalog and pricing.